Items Eligible for Return

• Tiles and ceramic products in original packaging

• Unused sanitary ware in original condition

• Appliances with original packaging and accessories

• Items with manufacturing defects

Items NOT Eligible for Return

• Custom-made or special order tiles

• Cut or damaged tiles due to improper handling

• Items used in construction or installation

• Electrical items without original packaging

• Products damaged due to customer negligence

Standard Return Period

• Tiles & Ceramics: 14 days from delivery date

• Sanitary Ware: 7 days from delivery date

• Appliances: 14 days from delivery date

• Defective Items: 30 days from delivery date

Important Notes

• Return period starts from the delivery confirmation date

• Items must be in original, unused condition

• Original purchase receipt required

• Customer must arrange and pay for return shipping

Step-by-Step Return Process

1. Contact Us: Call +20 122 188 8808 or email support@mazloumtiles.com

2. Return Authorization: Obtain a return authorization number (RAN)

3. Packaging: Pack items securely in original packaging

4. Documentation: Include original receipt and RAN form

5. Shipping: Arrange pickup or drop-off at nearest showroom

6. Inspection: Items will be inspected upon receipt

7. Processing: Refund processed within 7-10 business days after approval

Refund Methods

• Cash Purchases: Cash refund or store credit

• Bank Transfer/Card: Refund to original payment method

• Installment Plans: Prorated refund based on payments made

Processing Times

• Cash Refunds: Available immediately after approval

• Bank Transfer: 3-5 business days

• Credit Card: 7-14 business days (depends on bank)

• Mobile Wallet: 24-48 hours

Refund Deductions

• Return shipping costs (unless item is defective)

• Restocking fee: 10% for appliances, 5% for other items

• No deductions for defective or damaged items

Product Exchanges

• Exchange available within 7 days of delivery

• Item must be in original condition and packaging

• Exchange for same category products only

• Price difference will be charged or refunded accordingly

Defective Item Exchange

• Immediate exchange for defective items

• No additional charges for defective item exchanges

• Mazloum Tiles covers return shipping for defective items

Size/Color Exchange

• Available for tiles only (subject to availability)

• Must be same brand and product line

• Customer pays shipping difference if applicable

Damaged During Delivery

• Report damage within 24 hours of delivery

• Take photos of damaged items and packaging

• Mazloum Tiles will arrange free replacement

• No return shipping required for damaged items

Wrong Item Delivered

• Contact us immediately upon discovery

• We will arrange free pickup and replacement

• No charges apply for our delivery errors

Bulk Orders

• Special return terms apply for orders over EGP 10,000

• Consult with sales representative for bulk return policies

• May require inspection at customer location

Contact Information

For return and refund inquiries:

• Phone: +20 2 2758 8808

• Mobile: +20 122 188 8808

• Email: support@mazloumtiles.com

• Visit any of our 21 showrooms across Egypt